Articles

 FAQ - Am I required to sign a long-term contract?

No, all VDS plans have a minimum term of 1 month and may be canceled at any time. Domains have a...

 FAQ - Can I move up to or down to another plan at no charge?

Yes. You may move between plans at any time without charge. If you upgrade you will be required...

 FAQ - Do you have a money back guarantee?

Yes. We offer a 7 day, money back guarantee on all web hosting plans. A pro-rated hosting fee...

 FAQ - Do you have a referral scheme?

Currently we do not have a referral scheme. We will be launching one soon.

 FAQ - Do you have an SLA (service level agreement)?

Yes. We are committed to achieving near-100% uptime. We guarantee you 99.99% uptime and will...

 FAQ - Do you offer discounts?

Yes. In addition to the promotions we run from time to time, we offer the following discounts:...

 FAQ - How can I cancel my account?

The cancellation of any account is possible when the initial contract period has expired and...

 FAQ - How does support work?

Upon purchasing you will be sent 2 sets of login details by email. The former will instruct you...

 FAQ - How long will it take to establish my account?

New accounts are automatically provisioned and checked for fraud, then manually verified. You can...

 FAQ - How much is extra bandwidth?

Prepaid extra bandwidth for all VPS accounts is charged at £10 per 500GB block. If you need...

 FAQ - What kind of backups do you make ?

Managed VPS include r1soft CDP backups 4 times each day. Unmanaged VDS are not backed unless you...

 FAQ - Which ticket priority should I use?

In order to assist us with properly prioritising client support requests, we ask all clients to...

 FAQ - Will we ensure the security of my data?

No. We do not have access to your login credentials and will not restrict when or where you may...