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FAQ - Am I required to sign a long-term contract? No, all VDS plans have a minimum term of 1 month and may be canceled at any time. Domains have a... FAQ - Can I move up to or down to another plan at no charge? Yes. You may move between plans at any time without charge. If you upgrade you will be required... FAQ - Do you have a money back guarantee? Yes. We offer a 7 day, money back guarantee on all web hosting plans. A pro-rated hosting fee... FAQ - Do you have a referral scheme? Currently we do not have a referral scheme. We will be launching one soon. FAQ - Do you have an SLA (service level agreement)? Yes. We are committed to achieving near-100% uptime. We guarantee you 99.99% uptime and will... FAQ - Do you offer discounts? Yes. In addition to the promotions we run from time to time, we offer the following discounts:... FAQ - How can I cancel my account? The cancellation of any account is possible when the initial contract period has expired and... FAQ - How does support work? Upon purchasing you will be sent 2 sets of login details by email. The former will instruct you... FAQ - How long will it take to establish my account? New accounts are automatically provisioned and checked for fraud, then manually verified. You can... FAQ - How much is extra bandwidth? Prepaid extra bandwidth for all VPS accounts is charged at £10 per 500GB block. If you need... FAQ - What kind of backups do you make ? Managed VPS include r1soft CDP backups 4 times each day. Unmanaged VDS are not backed unless you... FAQ - Which ticket priority should I use? In order to assist us with properly prioritising client support requests, we ask all clients to... FAQ - Will we ensure the security of my data? No. We do not have access to your login credentials and will not restrict when or where you may...
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