Information Collection and Use
We use this information for billing purposes and to fill a User’s orders. If we have trouble processing an order, we will use this information to contact the User.
We will communicate with Users in response to their inquiries, to provide the services they request, and to manage the Users’ account. We will communicate with Users by email or telephone, in accordance with their wishes.
Registration and Support
The forms found on our website are used to gather contact information (such as name, email address, billing information, and phone number) of Users to process orders, respond to questions and requests. If Users need to change their personal account information, they may update it by making the change in their account.
We do not intentionally collect information from children under the age of 13.
clustered (UK) Ltd keeps records of User interaction and support provided (via chat, phone, and email) to track account history and better assist our Users. When Users contact clustered (UK) Ltd for support for their services, Users will be asked to match certain information that is in their Registration Information. This Registration Information will be used to identify Users personally. In the course of providing support to Users, clustered (UK) Ltd may annotate the Registration Information with information disclosed while providing support (Support Information).
We rely on the following legal basis, under data protection law, to process your personal information:
Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal information to process the payment and fulfil your order).
Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
Because it is in our legitimate interests as an information technology provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience, so we use information about you to tailor your view of our website, to make it more interesting and relevant in respect of the products and offers on view.
Marketing & Email Correspondence
Clustered (UK) Ltd will use Users’ names and email addresses to send newsletters to them. These newsletters include information on promotions, services, and company information. We will contact you for marketing purposes where we have your consent or on the basis that it is necessary for the purposes of our legitimate interests. Out of respect for User privacy, we provide Users a way to unsubscribe in each promotional email.
We will send Users service-related announcements on occasion when it is necessary to do so; for example, if there is network maintenance, Users will receive an email. Users may opt out of these communications by clicking the unsubscribe link provided.
If Users do not want to receive our newsletter and promotional communications, they may opt out of receiving them by following the instructions included in each newsletter or communication or by emailing us at: email@example.com
We DO NOT share Users’ personal information with third parties.
The security of Users’ personal information is important to us. We use commercially reasonable standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. When Users enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). Electronic communication (for example: email, online chat, or instant messaging) that Users may send clustered (UK) Ltd may not be secure unless clustered (UK) Ltd advises Users in advance that security measures will be in place prior to transmitting the information. Users should not send confidential information such as financial information, social security numbers or passwords to clustered(UK) Ltd through unsecured electronic communication.
We will retain User’s information for as long as their account is active or as needed to provide Users services. If Users wish to cancel their account or request that we no longer use their information to provide them services, contact us at firstname.lastname@example.org. We will retain and use User information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Following termination of the Users’ agreement with us, Users will have no access to this information, and we may delete it for any reason, at any time.
If you are a user based in the European Economic Area (EEA), you may have certain rights in respect of your personal information, including the right to access, correct, and request the erasure of your personal information.
Upon written request, we provide Users with access to personal information they have provided to us. In most cases, we will need verify your identity by further means. Users can access this information by e-mailing us at email@example.com. If Users are having trouble accessing the contact address above, our customer support team can assist them, and they can be contacted at 0845 838 7799. Users may also contact us at the address below to correct, amend or delete information we maintain about them.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal information, or if you have any questions or concerns regarding your personal information, you should contact us using the details below. You are also entitled to raise your concerns with your local supervisory authority for data protection. Furthermore, clustered (UK) Ltd is committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU.